FAQ


This is a short list of our most frequently asked questions. For more information about p1ng, or if you need support, please consult our User Guide (coming soon) or contact us.

I’ve received my p1ng Activity Tracker, but can’t turn it on.
I want to be included in an activity with friends. Can I use your p1ng software with my Fitbit?
How does the inactivity alert work?
Why am I not getting inactivity alert notifications?
I’m not sure if I should set my inactivity alerts for 30 minutes or 45 minutes. What do you suggest?
Why should I provide you with my age, height, weight, etc.?
Why does the app need to know my inseam length?
Can I just use my Activity Tracker without a computer?
Why should I set my steps to 3/5/10 as a buffer?
Why does the app not display the same step count as my p1ng device?
How often does my p1ng Activity Tracker sync with the app?
Why is my p1ng device not syncing with the app at all?
Why does the p1ng Activity Tracker not show up on my list of Bluetooth devices on my mobile or tablet?
Why does some of my data appear in red, yellow or green?
How do I schedule activities?
Why should I schedule activities?
Why does my scheduled activity not show up in my calendar?
How does my p1ng Activity Tracker know the intensity of my activity?
How do I change the nickname on my device?
How do I change my password?
I forgot my password. How do I retrieve it?

 


I’ve received my p1ng Activity Tracker, but can’t turn it on.

-The p1ng tracker is sent to you in power-saving mode to conserve battery life. To “wake” it up, you need to plug the USB cable provided into a USB port on a computer or laptop. Note, however, that some USB ports do not offer sufficient power to charge devices. If your p1ng does not wake up when plugged into a USB port, try an alternate port on the same computer or on another device..

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I want to be included in an activity with friends. Can I use your p1ng software with my Fitbit?

-No, but we built the activity scheduler so that your friends  can organize events and competitions.  Just have one of your friends include you in a group or activity, and their events will be added to your calendar!

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How does the inactivity alert work?

-The p1ng app monitors the p1ng activity tracker periodically and notes how much movement was recorded within the alert period you selected (30 or 45 minutes) in the app’s Settings-My Facts-Activity Tracking. If you have not taken a minimum of 100 steps during the last 30- or 45-minute alert period, the app will alert you with a notification, suggesting that it is “Time to move!”  The notifications will continue every 15 minutes until at least 100 steps are recorded. Note that the notifications will only be sent between the start and end times you choose in the app’s Settings-My Facts-Activity Tracking. Also, MAKE SURE that you have allowed your phone or tablet to let p1ng send notifications. If you are not getting notifications and have set

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Why am I not getting inactivity alert notifications

1- make sure that you have set the start and end times for inactivity alerts in the app under Settings – My Facts – Activity Tracking. 2 – Make sure that you set the inactivity alerts at 30 or 45 minutes under the start and end times as indicated above. 3 – make sure that you have allowed your phone or tablet to let p1ng send notifications. Check the settings on your phone or tablet to make sure that notifications for p1ng have been enabled. 4 – If the app is not running, you will not get notifications. Make sure you are logged on and the p1ng app is running either in the foreground or background. 5 – Make sure you are within distance of your phone or tablet so that your p1ng device can send the information via Bluetooth to your mobile device. If you are too far from your mobile device, the data will not be transferred and you may either get continual notifications, or no notifications at all. In general, a 10-15-foot distance (3-5 meters) should suffice. Note that the app for Windows does not support inactivity alert notifications.

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I’m not sure if I should set my inactivity alerts for 30 minutes or 45 minutes. What do you suggest?

-For maximum benefits, research suggests that you should move every 30 minutes. However, this may not always be possible, especially at work, so p1ng has the option of setting the alert to 45 minutes. Start at 30 and see how it works for you!

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Why should I provide you with my age, height, weight, etc.?

– p1ng needs this data so it can give you the most accurate feedback possible. We use it to calculate your distance traveled or  your caloric burn properly, and also to provide you with customized insights and reports.

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Why does the app need to know my inseam length?

– Everyone has a different stride length depending on the length of their legs. The stride length is important to accurately calculate distance traveled. p1ng uses a sophisticated algorithm to determine this stride length and the length of your inseam is one of the factors considered. The inseam is calculated by measuring the inside of your leg from the floor to the crotch.

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Can I just use my Activity Tracker without a computer?

– YES!  However you will only be able to see the time and how many steps you took in the current day. The steps reset to zero at midnight.

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Why should I set my steps to 3/5/10 as a buffer?

Your p1ng device allows you to choose between a 3, 5 or 10-step buffer that will discount “false” steps. Choosing a buffer tells your p1ng not to count movements until 3, 5 or 10 “true” steps have been registered and not shifts in body position or incidental steps. For instance, if you choose a buffer of 3, the p1ng will not count movements until at least 3 step-like movements have been taken in succession. The p1ng will then count the fourth movement as 4 total steps. If the movement stops at 3, no steps will be recorded. This is useful if you take many incidental steps to shift your position at work or at home. These steps add little value toward your fitness goal and you may want your p1ng to ignore them. Setting your p1ng at 3 increases the buffer’s sensitivity – more steps will be recorded including incidental steps. Setting your p1ng at 10 decreases the sensitivity – the device will only track any consecutive step-like movements beyond 10, so it is likely that less steps overall will be recorded though the proportion of incidental steps will be decreased.

Which setting should I use? If you want your device to be very sensitive and track most steps, set it at 3. For instance, when gardening, you may start and stop many times as you work and though you are active, if your p1ng is set at 10, it will not count many steps. Conversely, if you want your p1ng to track only longer walks and bouts of activity, you can set it at 10. Setting your p1ng at 5 should be suitable for most lifestyles.

Note that when you schedule an activity, the p1ng automatically sets the buffer to 1 in order to track your movements in a more realistic, non-linear fashion that should adequately measure most activities. When the scheduled activity is done, the p1ng will reset the buffer to the previously used value.

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Why does the app not display the same step count as my p1ng device?

When the p1ng app connects with the device via Bluetooth, there may be a short delay before the step count is refreshed. If the step count is not refreshed after 1 minute, make sure that your computer or mobile device has its Bluetooth feature enabled and that the p1ng device is within 20 meters of the computer or mobile device. Also, the p1ng device buffers the last steps for one minute before sending the information to the app. When the step count is refreshed on the app, it will not display the steps recorded in the last minute. If you wait one more minute immobile, the app and the device should display the same number of steps.

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How often does my p1ng Activity Tracker sync with the app?

The app will only sync with a Bluetooth-enabled mobile device when it is running in foreground mode. In this scenario, it will do so every minute. When in background mode, the app will check in with the device only to monitor the inactivity periods to send an inactivity alert notification. It will do so every 15 minutes. If the app is off, it will not monitor the device. Turning the app on or bringing the app to the foreground on your mobile device will initiate the syncing process. Note that your p1ng device and the Bluetooth-enabled computer or mobile device must be within range of each other for the syncing to be successful.

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Why is my p1ng device not syncing with the app at all?

First, make sure that Bluetooth is enabled on your mobile device or computer. Second, the p1ng device and the Bluetooth-enabled computer or mobile device must be within range of each other for the syncing to be successful. Third, make sure that your p1ng device is working. If no data is displayed on its screen, it may be in need of charging. Finally, if another Bluetooth device is linked to your mobile such as Bluetooth speakers, headphones, or a headset, this may limit the accessibility of the p1ng. Disconnecting other Bluetooth devices from your mobile may solve the problem. If synching issues are still not resolved, please contact us.

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Why does my p1ng Activity Tracker not show up on my list of Bluetooth devices on my mobile or tablet?

Since the p1ng device is not continually paired but only syncs periodically, it will not show up as a paired Bluetooth device in your settings.

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Why does some of my data appear in red, yellow or green?

The red, yellow and green colors in the p1ng app graphs are to show you how close you are to reaching a goal. These goals are set in the Settings – Goals section of the app. A red number and/or line shows that you are below 85% of your total goal. A yellow number and/or line shows that you have reached 85%  of your goal but it has not been fully attained yet. A green number and/or line shows that you have reached your goal!

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How do I schedule activities?

The p1ng app allows you to schedule fitness activities during the day. First, you must select a set of activities in your personal settings. This is your list of favorite activities from which you can choose when you set an activity. You cannot set an activity that is not part of your list of favorites. Press the settings icon at the top right-hand corner of the p1ng app, then Settings, and then Activities. Choose a variety of activities that you engage in regularly. You can choose as many as you wish. Press save after you have selected your favorites. Then, on the app Home page, press Activities and the button Add a new activity. Choose the start and end times of the activity, and the type of activity. You can even invite others to join you by entering their email. This will enter the activity in their p1ng activity list as well (provided they are registered on the p1ng app!) The activity will also be scheduled in your calendars.

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Why should I schedule activities?

Scheduled activities will appear in your calendars and you can invite friends to join you, but scheduling activities has another important benefit. In order to calculate your caloric burn and represent the quality of activity performed on the Intensity Insights graph more accurately , the p1ng software takes into account the kind of activity you are engaged in while it records your steps. For instance, if you are lifting weights, your steps will be reduced, and the effort of weight training will be more intense than walking. The software will calculate your caloric burn based on the movement recorded by your p1ng and then apply additional caloric burn calculations. It will also adjust the intensity quotient to represent the activity. Note that the caloric burn displayed on the app is an approximation of how many actual calories you have expended, but p1ng uses as much information as possible to make this approximation realistic.

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Why does my scheduled activity not show up in my calendar?

Is a scheduled activity does not show up in your calendar, this may be because you have not allowed the p1ng app to access you calendars. Check you phone or tablet settings to make sure that p1ng can access your calendar.

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How does my p1ng Activity Tracker know the intensity of my activity?

The p1ng device calculates how many steps you take within a certain time frame to determine if your activity is low, gentle, moderate or vigorous. Note that the World Health Organization’s Physical Activity Guidelines suggest that people should engage in moderate to vigorous physical activity (MVPA) at least 150 minutes per week.. The p1ng app will show the number of minutes you are active, and the break down of those minutes by intensity. If the meter for the intensity insight is in the green, you have reached your MVPA goal for the day! Looking at your weekly and monthly reports will also tell you if you have reached your MVPA goal overall for those periods.

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How do I change the nickname on my device?

Your p1ng device nickname is displayed on the device and enables you to identify it. This is especially useful if other people around you also have a p1ng. When you first setup the p1ng software, you will choose a nickname. If you decide to change this nickname, go to the app Settings and simply type in a new nickname. The nickname is displayed in ALL CAPS and cannot be more than 8 characters long. Note that it may take a few minutes for the new nickname to appear on the device.

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How do I change my password?

If you press the settings icon at the top right-hand corner of the p1ng app, you can access the Password menu. You can then type the current password, type a new password and then confirm by retyping this new password in the appropriate fields. Finally, press submit and the password will be changed to the new one entered. Note that the password must be at least 8 characters long..

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I forgot my password. How do I retrieve it?

If you press the settings icon at the top right-hand corner of the p1ng app, you can access the Password menu. You can simply press reset password and an email will be sent to you with a link to reset your password. If you cannot remember your password when you are logging in, the reset password button is available on the login page as well.

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